Sacred Button Refund & Returns Policy
Honoring Tradition, Ensuring Trust

Overview

Our refund and returns policy lasts 30 days from your purchase date. After this period, we cannot offer a full refund or exchange. As stewards of sacred cacti, we prioritize ethical and responsible transactions.

Eligibility for Returns

To qualify for a return:

  • Item must be unused, unaltered, and in its original condition.

  • Must include original packaging and labels.

  • Proof of purchase (receipt/order number) is required.

Non-Returnable Sacred Items

To protect the integrity of our offerings, we cannot accept returns of:

  • Living cacti, seeds, or cuttings (perishable botanical goods).

  • Ceremonial items (e.g., blessed tools, custom-made artifacts).

  • Digital products (e-books, guides, downloadable content).

  • Gift cards or personalized orders.

  • Partial Refunds (When Applicable)

Partial refunds may be granted if:

  • Items show signs of use, damage, or missing parts not caused by our error.

  • Return requests are initiated after 30 days of delivery.

Refund Process

  1. Inspection: We will email you within 5 business days of receiving your return to confirm inspection results.

  2. Approval: If approved, your refund will be processed to your original payment method within 10 business days.

  3. Notification: You’ll receive email updates at every stage.

Late/Missing Refunds

If your refund hasn’t arrived:

  1. Check your bank account (allow 5 business days for processing).

  2. Contact your credit card company or bank.

  3. If unresolved, email us at support@sacredbutton.com.

Sale Items & Gifts

  • Sale Items: Refunds apply only to regularly priced items.

  • Gifts:

    • If marked as a gift, you’ll receive a gift credit via email after return processing.

    • If not marked as a gift, the refund goes to the original purchaser.

Exchanges

We replace items only if defective or damaged during shipping.

  1. Email support@sacredbutton.com within 7 days of delivery.

  2. Provide order number + photo/video evidence of damage.

  3. Ship the item to:

    Sacred Button Returns
    123 Botanical Way
    Sedona, AZ 86336, USA

Return Shipping

  • You cover return shipping costs (non-refundable).

  • For expensive items, we recommend tracked shipping + insurance.

  • We are not responsible for return shipments lost in transit.

Contact Us

For questions or assistance:
Email: support@sacredbutton.com
Response Time: 24–48 hours “Walk gently with the sacred. We honor your trust as we honor the ancient ways.”
— The Sacred Button Team

Policy Highlights

  • 🌵 Seed/Live Plant Policy: Non-returnable due to their perishable, sacred nature.

  • 📸 Damage Claims: Require photo proof for replacements.

  • ⏳ 30-Day Window: Strictly enforced to ensure fairness.

  • 🌎 Sustainable Ethics: Returns support our mission to protect endangered cacti.

This policy aligns with our commitment to integrity, cultural reverence, and customer care. Thank you for honoring the path of the sacred button.